GENERAL INFO
SHIPPING
At Lavender's Fantasies, we strive to make sure our customers receive their orders in a timely manner. Our standard shipping time is 1-3 business days during regular times, and 3-5 business days during holidays. We offer free shipping on orders over $50 and offer expedited shipping options for an additional fee. We understand that your candles are important, so we make sure to package them with care to ensure they arrive safely and securely. Thank you for choosing Lavender's Fantasies for all your candle needs!
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We understand that you may need to cancel your order for candles. You have up to 24 hours from the time of purchase to cancel your order. After this time, we will no longer be able to cancel the order. Please contact your financial institution for exact times. If you wish to cancel your order, please contact us as soon as possible. We are here to help and will do our best to accommodate your needs.
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RETURNS
We understand that sometimes products don't meet your expectations, however due to the nature of our products, we do not accept returns or exchanges. This is due to environmental reasons, such as homes with pets, smokers, or excessive dust, which could impact the safety and quality of our candles. If your package arrives broken or is lost in transit, please reach out to us with photographic proof as soon as possible and we will work with you to find a resolution.
PAYMENT METHODS
At Lavender's Fantasies, we accept all major forms of payment including Visa, Mastercard, American Express, Discover, PayPal, Klarna, and Apple Pay. Our checkout process is fast and secure, providing our customers with a safe and convenient online shopping experience. To make a purchase, simply select the payment method of your choice at checkout and follow the instructions to complete the payment process. For added convenience, we also accept Klarna and Apple Pay, allowing you to quickly and easily complete your purchase with just a few clicks.
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How to place custom order?For any custom orders please contact us via email lashawnrenee@lavendersfantasies.com, With your name, location, phone number and example of what is desired, and date of fulfillment and we will get back to you in a timely manner. We will not do last minute bulk orders, please contact us 4 weeks in advance so that proper test can be done prior to making custom orders. Please put CUSTOM ORDER in title and mark as urgent so that we can get back with in a timely matter. Thank you!
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What wax is used?Coconut Apricot in most of our candles and a Para-coco blend depending on design. You can find the exact type used in the info section under each product.
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Best time to contact us?Sunday - Thursday: 10:00 am – 6:00 pm Est Friday-Saturday: Email only.